Last updated: 9 October 2025

Easthope Family Winegrowers (“we”, “our”, or “us”) is committed to protecting your privacy and handling your personal information in accordance with the New Zealand Privacy Act 2020.
This policy explains how we collect, use, disclose, and protect your information when you visit our website or interact with us in any way.

1. Information We Collect

We may collect the following types of personal information:

• Contact details: your name, email address, phone number, and postal address.

• Order information: purchase history, delivery details, and payment information (processed securely by third-party payment providers).

• Mailing list preferences: information you provide when subscribing to our newsletter or updates.

• Website and digital data: IP address, browser type, and general analytics data collected automatically through cookies and similar tools.

• General correspondence: enquiries, feedback, or messages you send us via email, social media, or our website.

We collect this information directly from you, or automatically when you use our website.

2. Why We Collect Your Information

We only collect personal information where it is necessary for our business purposes. This includes:

• Processing and fulfilling online wine orders.

• Responding to enquiries and providing customer support.

• Communicating with you about new releases, events, or updates (where you have opted in).

• Meeting legal, regulatory, and licensing obligations.

• Improving our website, communications, and customer experience.

We will only use your information for the purposes for which it was collected or as otherwise permitted by law.

3. How We Disclose Your Information

We may share your personal information with:

• Service providers who assist us in running our business (for example, website hosting, payment gateways, email systems, and delivery partners).

• Regulators or legal authorities if required by law or to protect our rights.

We do not sell or rent personal information to any third parties.

4. Overseas Transfers

Some of our service providers (such as email or website hosting platforms) may be located outside New Zealand.
Where your information is transferred or stored overseas, we take reasonable steps to ensure it is protected by comparable privacy safeguards.

5. Data Storage and Security

We take reasonable steps to protect your personal information from loss, misuse, or unauthorised access.
All information is stored securely in electronic systems with restricted access.
We retain your data only for as long as it is needed to fulfil the purpose it was collected for or as required by law.

6. Your Rights Under the Privacy Act

You have the right to:

• Request access to the personal information we hold about you.

• Ask us to correct or update any information that is inaccurate or incomplete.

• Make a complaint to the Office of the Privacy Commissioner if you believe we have breached your privacy.

You can contact us to exercise these rights (see section 8 below).
We may need to verify your identity before releasing or changing any information.

7. Cookies and Website Use

Our website may use cookies and similar technologies to improve your browsing experience and collect anonymous analytics data.
You can disable cookies in your browser settings, though some parts of the site may not function as intended.

8. Contact Us

If you have any questions, requests, or concerns about this Privacy Policy or your personal information, please contact us at:

Easthope Family Winegrowers
Email: [email protected]
Website: https://www.easthope.co.nz
78 Paritu Rd, Mangatahi, Hastings 4171, New Zealand

If you are not satisfied with how we handle your concern, you can contact the Office of the Privacy Commissioner:
Website: www.privacy.org.nz